Opportunities and challenges in engaging citizens in the co-production of infrastructure-based public services in Australia

@inproceedings{Wiewiora2016OpportunitiesAC,
  title={Opportunities and challenges in engaging citizens in the co-production of infrastructure-based public services in Australia},
  author={Anna Wiewiora and Robyn L. Keast and Kerry A. Brown},
  year={2016}
}
Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that although experts advocate service-centric approaches guidelines and policies lack a service-centric perspective. Findings revealed a range of impediments to effective stakeholder involvement. The paper… CONTINUE READING