Operations and Supply Chain Management 1-1-2010 A Knowledge Framework Underlying Process Management

@inproceedings{Linderman2013OperationsAS,
  title={Operations and Supply Chain Management 1-1-2010 A Knowledge Framework Underlying Process Management},
  author={Kevin W. Linderman and Roger G. Schroeder and Janine Sanders},
  year={2013}
}
Organizations are increasingly implementing process-improvement techniques like Six Sigma, total quality management, lean, and business process re-engineering to improve organizational performance. These techniques are part of a process management system that includes the organizational infrastructure to support the improvement techniques. The knowledge-based view of a firm argues that organizational knowledge is the source of competitive advantage. To the extent that the process management… CONTINUE READING