Operational capabilities development in mediated offshore software services models

@article{Jarvenpaa2008OperationalCD,
  title={Operational capabilities development in mediated offshore software services models},
  author={Sirkka L. Jarvenpaa and Ji-Ye Mao},
  journal={JIT},
  year={2008},
  volume={23},
  pages={3-17}
}
The paper expands theoretical and empirical understanding of capabilities development in the mediated offshore outsourcing model whereby a small or a medium-sized firm delivers offshore software services to a larger information technology firm that in turn contracts and interfaces with the actual end-client onshore firms. Such a mediated model has received little prior research attention, although it is common particularly among Chinese firms exporting services to Japan, the largest export… CONTINUE READING
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