Ontology-Based Users & Requests Clustering in Customer Service Management System

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@inproceedings{Smirnov2005OntologyBasedU, title={Ontology-Based Users & Requests Clustering in Customer Service Management System}, author={Alexander V. Smirnov and Mikhail Pashkin and Nikolay Shilov and Tatiana Levashova and Andrew Krizhanovsky and Alexey Kashevnik}, booktitle={AIS-ADM}, year={2005} }