Ontology-Based Linking of Social, Open, and Enterprise Data for Business Intelligence

Abstract

We are at the cusp of two major revolutions impacting the world of work and commerce. These are the rise of social media and the rise of Big Data. Data is everywhere. Each phone call, email, chat request, or person-to-person interaction between a customer and a brand provides organisations with invaluable information. This wealth of data can yield valuable… (More)

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