Online trust: a stakeholder perspective, concepts, implications, and future directions
@article{Shankar2002OnlineTA, title={Online trust: a stakeholder perspective, concepts, implications, and future directions}, author={Venkatesh Shankar and Glen L. Urban and Fareena Sultan}, journal={J. Strateg. Inf. Syst.}, year={2002}, volume={11}, pages={325-344} }
659 Citations
An overview of online trust: Concepts, elements, and implications
- Computer ScienceComput. Hum. Behav.
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The Online Consumer Trust Construct: A Web Merchant Practitioner Perspective
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If companies are to enjoy long-term success in the Internet marketplace, they must effectively manage the complex, multidimensional process of building online consumer trust. eMerchants must…
Doing E‐Business in France: Drivers of Online Trust in Business‐to‐Consumer Websites
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How can online marketers improve the level of trust among their consumers in order to ensure greater satisfaction with the services offered by their websites? In the absence of a detailed…
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Online trust is important in both business-to-business and business-to-consumer e-business. This paper focuses on the impact of trust in online retailing (e-tailing). Based on a review of selected…
Perception is Reality : The Impact of Buyer and Seller Attributes on Online Trust
- Business
- 2013
With the growth of e-business and large numbers of people engaging in online shopping, trust has been identified as a crucial topic in information systems and marketing research. Because online…
Involvement and the influence of online third-party endorsements
- Business
- 2010
Obtaining consumers' trust is widely acknowledged as a key element in establishing and developing successful relationships. Recognising this, an emerging body of work has investigated the sources of…
The role of web components to increase trust in B 2 C e-commerce
- Business
- 2014
In models of B2C, customer trust One of the key factors and major elements of success in e-commerce Electronic and the success of many experts Create and deploy secure and Trust e-commerce process…
Perception is Reality
- Business
- 2013
With the growth of e-business and large numbers of people engaging in online shopping, trust has been identified as a crucial topic in information systems and marketing research. Because online…
A Study of the Multilevel and Dynamic Nature of Trust in E-Commerce from a Cross-Stage Perspective
- BusinessInt. J. Electron. Commer.
- 2014
This study proposes a multilevel model of e-channel and e-vendor trust, including trust propensity (intrapersonal level) from a cross-stage (pre- and postpurchase) perspective, and proposes a relatively new construct, the consumer's perceived delivery fulfillment in e-commerce.
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