Online trust: a stakeholder perspective, concepts, implications, and future directions

@article{Shankar2002OnlineTA,
  title={Online trust: a stakeholder perspective, concepts, implications, and future directions},
  author={Venkatesh Shankar and Glen L. Urban and Fareena Sultan},
  journal={J. Strateg. Inf. Syst.},
  year={2002},
  volume={11},
  pages={325-344}
}
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