Online servicescapes, trust, and purchase intentions

@inproceedings{Harris2010OnlineST,
  title={Online servicescapes, trust, and purchase intentions},
  author={Lloyd C. Harris and Mark M.H. Goode},
  year={2010}
}
Purpose – The purpose of this paper is to present and discuss a conceptual model of purchase intentions, trust, and e‐servicescape that presents online physical environments as comprising three dimensions. It aims to develop and extend existing research into physical service environments through proposing, operationalizing, and testing a model of online servicescape.Design/methodology/approach – The study utilizes a survey approach to gather data regarding consumers' perceptions of online… CONTINUE READING

Citations

Publications citing this paper.
SHOWING 1-10 OF 67 CITATIONS

A review of factors that influenced online trust in social commerce

  • Proceedings of the 6th International Conference on Information Technology and Multimedia
  • 2014
VIEW 7 EXCERPTS
CITES METHODS & BACKGROUND
HIGHLY INFLUENCED

Online shopping environments in fashion shopping : an S-O-R based review

VIEW 5 EXCERPTS
CITES BACKGROUND & METHODS
HIGHLY INFLUENCED

FILTER CITATIONS BY YEAR

2011
2019

CITATION STATISTICS

  • 12 Highly Influenced Citations

  • Averaged 7 Citations per year from 2017 through 2019

Similar Papers

Loading similar papers…