Online Training for Resilient Communication during Shift Change Handovers

@article{Patterson2013OnlineTF,
  title={Online Training for Resilient Communication during Shift Change Handovers},
  author={Emily S. Patterson and Chad A. Weiss and Zachary Woods and Austin F. Mount-Campbell and Michael J. Rayo},
  journal={Proceedings of the Human Factors and Ergonomics Society Annual Meeting},
  year={2013},
  volume={57},
  pages={1427 - 1431}
}
Numerous training interventions on patient handoffs have been initiated in the last few years, in part to meet new residency program accreditation requirements. Most of these programs focus on increasing the structure, comprehensiveness, and accuracy of the information conveyed by the outgoing clinician in either verbal or written format. Our team has developed online training that can augment these programs with how to foster resilient communication that increases overall system resilience… 
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