Online Pauses and Silence: Chronemic Expectancy Violations in Written Computer-Mediated Communication

  title={Online Pauses and Silence: Chronemic Expectancy Violations in Written Computer-Mediated Communication},
  author={Yoram M. Kalman and Sheizaf Rafaeli},
  journal={Communication Research},
  pages={54 - 69}
This study examines e-mail response latency as an expectancy violation and explores its impact. Managers evaluate job candidates who varied in their response latency to an e-mail (1 day, 2 weeks, and silence for more than a month) and in their reward valence. As predicted by expectancy violations theory, candidate reward valence moderates the effect of response latency on variables such as applicant evaluation, credibility, and attractiveness. A norms-based definition of online silence is… 

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