Online Meal delivery services: Perception of service quality and delivery speed among Chinese consumers

  title={Online Meal delivery services: Perception of service quality and delivery speed among Chinese consumers},
  author={W. Liu and W. Florkowski},
n China, the online purchases of meals grow rapidly. The online ordering and meal delivery services allow a busy urban consumer for a specific selection at a convenient time. This paper examines the satisfaction of consumers with the overall quality of service provided by the meal delivering companies and the speed of delivery. The level of satisfaction with the overall meal delivery service provides insights that permit improvement of service quality and its essential attribute, the delivery… Expand
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