Online Help Systems: A Conspectus

@article{Houghton1984OnlineHS,
  title={Online Help Systems: A Conspectus},
  author={Raymond C. Houghton},
  journal={Commun. ACM},
  year={1984},
  volume={27},
  pages={126-133}
}
Users of computer systems are now accustomed to the convenience of online help systems and generally demand these amenities in the computers they buy. However, recent studies as to the efficacy of certain types of assistance for certain classes of users raise important questions for designers. 

Figures and Topics from this paper.

Explore Further: Topics Discussed in This Paper

Citations

Publications citing this paper.
SHOWING 1-10 OF 33 CITATIONS

The design and evaluation of on-line help systems

VIEW 4 EXCERPTS
CITES BACKGROUND & METHODS
HIGHLY INFLUENCED

References

Publications referenced by this paper.
SHOWING 1-8 OF 8 REFERENCES

An integral approach to user assistance

  • CHI 1982
  • 1982
VIEW 6 EXCERPTS
HIGHLY INFLUENTIAL

Designing an interactive facility for non-programmers

  • ACM Annual Conference
  • 1980
VIEW 7 EXCERPTS
HIGHLY INFLUENTIAL

On-line tutorials and documentation for the SIGMA message service

JEFF ROTHENBERG
  • 1979 International Workshop on Managing Requirements Knowledge (MARK)
  • 1979
VIEW 4 EXCERPTS
HIGHLY INFLUENTIAL

Interactive Consulting via Natural Language

VIEW 4 EXCERPTS
HIGHLY INFLUENTIAL

Self-Descrbing Systems Using Integral Help

  • IEEE Transactions on Systems, Man, and Cybernetics
  • 1982
VIEW 4 EXCERPTS
HIGHLY INFLUENTIAL

Software Simulation as a Tool for Usable Product Design

  • IBM Systems Journal
  • 1981
VIEW 3 EXCERPTS
HIGHLY INFLUENTIAL