Online Harassment and Content Moderation

@article{Jhaver2018OnlineHA,
  title={Online Harassment and Content Moderation},
  author={Shagun Jhaver and Sucheta Ghoshal and Amy Bruckman and Eric Gilbert},
  journal={ACM Transactions on Computer-Human Interaction (TOCHI)},
  year={2018},
  volume={25},
  pages={1 - 33}
}
Online harassment is a complex and growing problem. [...] Key Method Specifically, we interviewed both people who use blocklists to protect themselves, and people who are blocked by blocklists. We find that users are not adequately protected from harassment, and at the same time, many people feel that they are blocked unnecessarily and unfairly. Moreover, we find that not all users agree on what constitutes harassment. Based on our findings, we propose design interventions for social network sites with the aim…Expand

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