One-Stop Shopping: Merging Service Points in a University Library

@article{Crane2008OneStopSM,
  title={One-Stop Shopping: Merging Service Points in a University Library},
  author={J. Crane and J. Pavy},
  journal={Public Services Quarterly},
  year={2008},
  volume={4},
  pages={29 - 45}
}
As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. [...] Key Method The cross-training process is described in detail, and benefits as well as problems experienced are outlined. The authors also provide advice for those considering a merge at their library.Expand
Incorporating Reference into A Unified Service Point at an Academic Library: A Case Study
Single service points in libraries: A review
Opportunities and Efficiencies in Building a New Service Desk Model
Change is the New Normal: Access Services in a New Public Services Paradigm
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