On self-service democracy

  title={On self-service democracy},
  author={Kai Eriksson and Henri Vogt},
  journal={European Journal of Social Theory},
  pages={153 - 173}
This article focuses on a specific political ethos of current developed societies, on what we call ‘self-service democracy’. The ethos essentially springs from the technologies, policies, structures and ideas promoting the ‘individualization trend’ in the provision of services as opposed to the allegedly passivizing system of the classical welfare state of the 1970s and the early 1980s. We review the conceptual history of self-service, its current core features, and the forms it has assumed in… 
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