On natural language call routing

@article{Lee2000OnNL,
  title={On natural language call routing},
  author={Chin-Hui Lee and Bob Carpenter and Wu Chou and Jennifer Chu-Carroll and Wolfgang Reichl and Antoine Saad and Qiru Zhou},
  journal={Speech Communication},
  year={2000},
  volume={31},
  pages={309-320}
}
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