Office procedure as practical action: models of work and system design

@article{Suchman1983OfficePA,
  title={Office procedure as practical action: models of work and system design},
  author={Lucy A. Suchman},
  journal={ACM Trans. Inf. Syst.},
  year={1983},
  volume={1},
  pages={320-328}
}
  • L. Suchman
  • Published 1983
  • Computer Science
  • ACM Trans. Inf. Syst.
The design of office technology relies upon underlying conceptions of human organization and action. The goal of building office information systems requires a representation of office work and its relevant objects. The concern of this paper is that although system designers recognize the centrality of procedural tasks in the office, they tend to ignore the actual work involved in accomplishing those tasks. A perspicuous instance of work in an accounting office is used to recommend a new line… Expand
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Received July July ACM Transactions on Office Information Systems
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