Offered Load Analysis for Staffing


This essay, based on my 2012 MSOM Fellow Lecture, discusses an idea that has been useful for developing effective methods to set staffing levels in service systems: offered load analysis. The main idea is to tackle a hard problem by first seeking an insightful simplification. For capacity planning to meet uncertain exogenous demand, offered load analysis… (More)


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Citations per Year

Citation Velocity: 8

Averaging 8 citations per year over the last 3 years.

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