Obtaining patient feedback at point of service using electronic kiosks.

  title={Obtaining patient feedback at point of service using electronic kiosks.},
  author={Danae N Dirocco and Susan C Day},
  journal={The American journal of managed care},
  volume={17 7},
BACKGROUND Engaging patients in their healthcare is a goal of healthcare reform. Obtaining sufficient, reliable patient feedback about their experiences in an office encounter has been a challenge. OBJECTIVE To determine the feasibility of collecting feedback from patients regarding their office encounter at the point of care using touch screen kiosk technology in an urban primary care clinic. METHODS We analyzed response rate, ease of use, provider data, and condition-specific data. The… CONTINUE READING
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