Not so random: patient complaints and 'frequent flier' doctors.

@article{Paterson2013NotSR,
  title={Not so random: patient complaints and 'frequent flier' doctors.},
  author={Ron Paterson},
  journal={BMJ quality & safety},
  year={2013},
  volume={22 7},
  pages={525-7}
}
To cite: Paterson R. Quality and Safety in Health Care Published Online First: [please include Day Month Year] doi:10.1136/bmjqs-2013001902 WHY COMPLAINTS MATTER Complaints matter: to the people who make them, usually as a last resort after the frustration of trying other avenues without success; to the person complained about, in whom the complaint may provoke a fierce reaction, ranging from shame to indignation; and to the agency required to handle the complaint, charged with resolving a… CONTINUE READING
Recent Discussions
This paper has been referenced on Twitter 54 times over the past 90 days. VIEW TWEETS

From This Paper

Topics from this paper.
1 Citations
10 References
Similar Papers

References

Publications referenced by this paper.
Showing 1-10 of 10 references

Comparing patientrecorded hospital adverse events with medical record review : do patients know something that hospitals do not ?

  • JS Wiessman, EC Schneider, SN Weingart
  • Ann Intern Med
  • 2008

Areopagitica : A Speech for the Liberty of Unlicensed Printing

  • J. Milton

Similar Papers

Loading similar papers…