Not so random: patient complaints and 'frequent flier' doctors.

  title={Not so random: patient complaints and 'frequent flier' doctors.},
  author={Ron Paterson},
  journal={BMJ quality & safety},
  volume={22 7},
To cite: Paterson R. Quality and Safety in Health Care Published Online First: [please include Day Month Year] doi:10.1136/bmjqs-2013001902 WHY COMPLAINTS MATTER Complaints matter: to the people who make them, usually as a last resort after the frustration of trying other avenues without success; to the person complained about, in whom the complaint may provoke a fierce reaction, ranging from shame to indignation; and to the agency required to handle the complaint, charged with resolving a… CONTINUE READING
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