Not Now! Supporting Interruption Management by Indicating the Modality and Urgency of Pending Tasks

@article{Ho2004NotNS,
  title={Not Now! Supporting Interruption Management by Indicating the Modality and Urgency of Pending Tasks},
  author={Chih-Yuan Ho and Mark I. Nikolic and Molly J. Waters and Nadine B. Sarter},
  journal={Human factors},
  year={2004},
  volume={46 3},
  pages={399-409}
}
Operators in complex event-driven domains must coordinate competing attentional demands in the form of multiple tasks and interactions. This study examined the extent to which this requirement can be supported more effectively through informative interruption cueing (in this case, partial information about the nature of pending tasks). The 48 participants performed a visually demanding air traffic control (ATC) task. They were randomly assigned to 1 of 3 experimental groups that differed in the… CONTINUE READING