Non-verbal communication strategies to improve robustness in dialogue systems: a comparative study

@article{Vera2009NonverbalCS,
  title={Non-verbal communication strategies to improve robustness in dialogue systems: a comparative study},
  author={David D{\'i}az Pardo de Vera and Beatriz L{\'o}pez-Menc{\'i}a and {\'A}lvaro Hern{\'a}ndez Trapote and Luis A. Hern{\'a}ndez G{\'o}mez},
  journal={Journal on Multimodal User Interfaces},
  year={2009},
  volume={3},
  pages={285-297}
}
This paper explores the use of embodied conversational agents (ECAs) and their visual communicative ability to improve interaction with spoken language dialogue systems (SLDSs) through an experimental case study in the application context of secure access by speaker verification followed by remote home automation control. After identifying a set of typical interaction problems with SLDSs and associated with each of them a particular ECA gesture or behaviour, we conducted a comparative… CONTINUE READING
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