Nine Principles for Actable Systems Design

@inproceedings{gerfalk2003NinePF,
  title={Nine Principles for Actable Systems Design},
  author={P{\"a}r J. {\AA}gerfalk},
  year={2003}
}
Heuristic evaluation relies fundamentally on predefined criteria to direct attention to important aspects of the inspected phenomenon, such as Jacob Nielsen’s ten usability heuristics. In this paper we present nine complementary principles explicitly focused on evaluation of IT-systems as tools for business action and communication. The principles are… CONTINUE READING