New methodology for using incognito standardised patients for telephone consultation in primary care.

Abstract

Context Many countries now use call centres as an integral part of out-of-hours primary care. Although some research has been carried out on safety issues pertaining to telephone consultations, there has been no published research on how to train and use standardised patients calling for medical advice or on the accuracy of their role-play. Objectives This… (More)
DOI: 10.1111/j.1365-2923.2008.03177.x

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