Corpus ID: 220486212

Neural Knowledge Extraction From Cloud Service Incidents

  title={Neural Knowledge Extraction From Cloud Service Incidents},
  author={Manish Shetty and Chetan Bansal and Sumit Kumar and N. Rao and N. Nagappan and T. Zimmermann},
  • Manish Shetty, Chetan Bansal, +3 authors T. Zimmermann
  • Published 2020
  • Computer Science
  • ArXiv
  • In the last decade, two paradigm shifts have reshaped the software industry - the move from boxed products to services and the widespread adoption of cloud computing. This has had a huge impact on the software development life cycle and the DevOps processes. Particularly, incident management has become critical for developing and operating large-scale services. Incidents are created to ensure timely communication of service issues and, also, their resolution. Prior work on incident management… CONTINUE READING
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