Neonatal intensive care: satisfaction measured from a parent's perspective.

@article{Conner1999NeonatalIC,
  title={Neonatal intensive care: satisfaction measured from a parent's perspective.},
  author={Jeanette M Conner and Elliot C. Nelson},
  journal={Pediatrics},
  year={1999},
  volume={103 1 Suppl E},
  pages={336-49}
}
Health care systems today are complex, technically proficient, competitive, and market-driven. One outcome of this environment is the recent phenomenon in the health care field of "consumerism." Strong emphasis is placed on customer service, with organized efforts to understand, measure, and meet the needs of customers served. The purpose of this article is to describe the current understanding and measurement of parent needs and expectations with neonatal intensive care services from the time… CONTINUE READING

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