Negative emotions in informal feedback: The benefits of disappointment and drawbacks of anger

@inproceedings{Johnson2014NegativeEI,
  title={Negative emotions in informal feedback: The benefits of disappointment and drawbacks of anger},
  author={Genevieve Marie Johnson and Shane Connelly},
  year={2014}
}
Using the emotions as social information (EASI) model, this study investigated the emotional, attitudinal and behavioral reactions to failure feedback by manipulating negative emotional displays (angry, disappointed or none) and the position level and relational distance of the feedback source. Undergraduate students (N = 260) responded to an organizational failure feedback vignette and completed a subsequent performance task. Results demonstrated that guilt was the complementary emotional… CONTINUE READING
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