Narrative text biases attending the critical incidents technique

Abstract

The critical incident technique (CIT) wherein informants describe their experiences and feelings attendant to a specific occasion is an attractive qualitative technique because it is easy to administer in a group setting, computer textual analysis is readily available, and it provides insight into marketplace phenomena. However, self-disclosure theory… (More)

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Cite this paper

@inproceedings{BurnsNarrativeTB, title={Narrative text biases attending the critical incidents technique}, author={Alvin C. Burns and Laura A. Williams} }