Multifactor Customer Classification model for IP Transit product

  title={Multifactor Customer Classification model for IP Transit product},
  author={Ian Yosef and Christophorus Ivan Samuels},
  journal={2014 8th International Conference on Telecommunication Systems Services and Applications (TSSA)},
Customer Classification has important role in Customer Relationship Management (CRM) and has been applied in many industries, such as retail and manufacturing. However, there is no single model purposely created only for telecommunication wholesale segment, especially IP Transit. This research develops a model for customer classification with consideration… CONTINUE READING