Modularity of service design for IT company

@article{Zhou2010ModularityOS,
  title={Modularity of service design for IT company},
  author={Zhenkun Zhou and Yong Lin and Shihua Ma and Feng Yue},
  journal={Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics},
  year={2010},
  pages={136-141}
}
Applying modular logic to service design is crucial to service innovation; however, both under-modularity and over-modularity results in strategic mistakes, in particular to the IT service offering companies. This paper firstly identifies four dimensions of the conceptual modular IT service platform for designing and providing service to the customers. And a mathematical model is developed and applied to evaluate the degree of modularity for the designed unique services. 

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