Modeling the cost of poor quality

@article{Barbara2008ModelingTC,
  title={Modeling the cost of poor quality},
  author={Claudia Barbara and Edmundo Eutropio and C. de Souza and Rosangela Catunda},
  journal={2008 Winter Simulation Conference},
  year={2008},
  pages={1437-1441}
}
The paper presents the Oi experience on the implementation, through simulations, of a model for reducing non quality process costs of three categories: non-conformance issues, service failures and loss of income due to lack of quality. The model is based on concepts of improved quality, and enables the identification of the cost of non-quality factors. The simulations allow a quick view of the process cost reduction with the scenario of the improvements identified in the studies. 

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