Modeling and Negotiating Service Quality

  title={Modeling and Negotiating Service Quality},
  author={Salima Benbernou and Ivona Brandic and Cinzia Cappiello and Manuel Carro and Marco Comuzzi and Attila Kert{\'e}sz and Kyriakos Kritikos and Michael Parkin and Barbara Pernici and Pierluigi Plebani},
  booktitle={S-CUBE Book},
Chapter Overview. In this chapter the research problems of specifying and negotiating QoS and its corresponding quality documents are analyzed. For this reason, this chapter is separated into two main sections, Section 6.1 and 6.2, with each dedicated to one of the two problems, i.e., QoS specification and negotiation, respectively. Each section has a similar structure: they first introduce the problem and then, in the remaining subsections, review related work. Finally, the chapter ends with… CONTINUE READING