• Corpus ID: 109687850

Modeling and Measuring the Business Value of Information Technology

@article{Kauffman1988ModelingAM,
  title={Modeling and Measuring the Business Value of Information Technology},
  author={Robert J. Kauffman and Charles H. Kriebel},
  journal={Monetary Economics},
  year={1988}
}
Determining the 'business value' of information technology (IT) requires managersto choose performance measures which are well-suited to capturing the economic impacts of theapplication they are evaluating. In this paper, the authors discuss a promising approach for bridgingthe gap between a theory for rational decisions and management practice in evaluating investmentsin IT: Data Envelopment Analysis (DEA). The referent discipline for the discussion isproduction economics, and the authors… 
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