• Corpus ID: 109687850

Modeling and Measuring the Business Value of Information Technology

  title={Modeling and Measuring the Business Value of Information Technology},
  author={Robert J. Kauffman and Charles H. Kriebel},
  journal={Monetary Economics},
Determining the 'business value' of information technology (IT) requires managersto choose performance measures which are well-suited to capturing the economic impacts of theapplication they are evaluating. In this paper, the authors discuss a promising approach for bridgingthe gap between a theory for rational decisions and management practice in evaluating investmentsin IT: Data Envelopment Analysis (DEA). The referent discipline for the discussion isproduction economics, and the authors… 
Information Technologies and Business Value: An Analytic and Empirical Investigation
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A process-oriented thermometer of IT business value using survey data based on executives’ perceptions of IT impacts at multiple points along the value chain is developed and tested, concluding that process- oriented perceptual measures can offer new and useful insights into IT impacts, complementing what the authors already know from firm-level objective metrics.
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Productivity improvement has become a key objective for U.S. industry.' Productivity measurement, however, has gone largely unnoticed by accounting professionals, particularly those teaching and
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In management contexts, mathematical programming is usually used to evaluate a collection of possible alternative courses of action en route to selecting one which is best. In this capacity,
On the Efficiency of Corporate Voice Communications Networks," Working Paper, Carnegie-Mellon University, Dept. of Engineering and Public Policy
  • 1987