Modeling and Assessment in IT Service Process Improvement

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@inproceedings{Barafort2008ModelingAA, title={Modeling and Assessment in IT Service Process Improvement}, author={B{\'e}atrix Barafort and David Jezek and Timo M{\"a}kinen and Svatopluk Stolfa and Timo Varkoi and Ivo Vondr{\'a}k}, booktitle={EuroSPI}, year={2008} }