Modeling User Satisfaction from the Extraction of User Experience Elements in Online Product Reviews

@inproceedings{Jang2017ModelingUS,
  title={Modeling User Satisfaction from the Extraction of User Experience Elements in Online Product Reviews},
  author={Jincheul Jang and Mun Yong Yi},
  booktitle={CHI Extended Abstracts},
  year={2017}
}
With the abundance of product reviews available online, online review data represent invaluable resources for understanding the user experience of various products in their real usage environments. Extant online review studies have considered UX elements mostly related to emotions. We collected 64,772 sentences from 4,380 online reviews of three electronic… CONTINUE READING