Model-Driven Service Level Management

@inproceedings{Correia2010ModelDrivenSL,
  title={Model-Driven Service Level Management},
  author={Anacleto Correia and Fernando Brito e Abreu},
  booktitle={AIMS},
  year={2010}
}
Service-level agreements (SLA) definition and moni toring are open issues within the IT Service Management (ITSM) doma in. Our main goals are to propose a model-based approach to IT services SL A specification and compliance verification. The specification part wil l be accomplished by proposing a SLA language a domain specific langua ge (DSL) for defining quality attributes as non functional requirements ( NFRs) in the context of ITSM. Its metamodel will be an extension of the met a-model of… CONTINUE READING

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