Modalities for building relationships with handheld computer agents


In this paper we describe the design of a relational agent interface for handheld computers and the results of a study exploring the effectiveness of different user-agent interaction modalities. Four different agent output modalities-text only, static image plus text, animated, and animated plus nonverbal speech-are compared and their impact on the ability of the agent to establish a social bond with the user, the perceived credibility of information delivered, and user acceptance is evaluated. Subjects ranked the two animated versions of the system higher on all measures.

DOI: 10.1145/1125451.1125567

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@inproceedings{Bickmore2006ModalitiesFB, title={Modalities for building relationships with handheld computer agents}, author={Timothy W. Bickmore and Daniel Mauer}, booktitle={CHI Extended Abstracts}, year={2006} }