Mobile Technology and Consumer Empowerment: An Application for Online Consumer Mediation in Catalonia (Geoconsum)


Today, courts proceedings remain complex and expensive for consumers. Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) are means of consumer redress. Nevertheless, they have not achieved its full potential, partly due to the lack of consumer awareness. Currently, there are different legislative initiatives at the EU level devoted to… (More)


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