Mining customer requirements from online reviews: A product improvement perspective

@article{Qi2016MiningCR,
  title={Mining customer requirements from online reviews: A product improvement perspective},
  author={Jiayin Qi and Zhenping Zhang and Seongmin Jeon and Yanquan Zhou},
  journal={Information & Management},
  year={2016},
  volume={53},
  pages={951-963}
}
Big data commerce has become an e-commerce trend. Learning how to extract valuable and real time insights from big data to drive smarter and more profitable business decisions is a main task of big data commerce. Using online reviews as an example, manufacturers have come to value how to select helpful online reviews and what can be learned from online reviews for new product development. In this research, we first proposed an automatic filtering model to predict the helpfulness of online… CONTINUE READING
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