Mining Business Process Activities from Email Logs

@article{Jlailaty2017MiningBP,
  title={Mining Business Process Activities from Email Logs},
  author={Diana Jlailaty and Daniela Grigori and Khalid Belhajjame},
  journal={2017 IEEE International Conference on Cognitive Computing (ICCC)},
  year={2017},
  pages={112-119}
}
Due to its wide use in personal, but most importantly, professional contexts, email represents a valuable source of information that can be harvested for understanding, reengineering and repurposing undocumented business processes of companies and institutions. Few researchers have investigated the problem of extracting and analyzing the process-oriented information contained in emails. In this paper, we go forward in this direction by proposing a new method to discover business process… CONTINUE READING

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