Minimizing total cost in outpatient scheduling with unpunctual arrivals

  • Yue Fan, Qiying Hu
  • Published 2016 in
    2016 13th International Conference on Service…


In the literature, researchers usually assume that late outpatients are not accepted by hospitals. Although this assumption simplifies models by making them analytically tractable, it rarely holds true for most clinics. This paper introduces a back row policy for late outpatients, and evaluates performance improvements from its incorporation into commonly… (More)


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