Metrics for knowledge management process

  title={Metrics for knowledge management process},
  author={Vanessa Goldoni and M{\'i}rian Oliveira},
Knowledge management can be defined as a set of processes that includes knowledge creation, storage, dissemination, application, and measurement within the organization. As any other organizational process, knowledge management should be evaluated in order to verify if it is achieving the expected results. The aim of this paper is to relate metrics with the knowledge management process phases. Based on a bibliography research, this paper suggests metrics for knowledge management process phases… CONTINUE READING