Methods to reduce outpatient non-attendance.

  title={Methods to reduce outpatient non-attendance.},
  author={Nancy D Stubbs and Stephen A. Geraci and Priscilla L Stephenson and Dianne B Jones and Suzanne Sanders},
  journal={The American journal of the medical sciences},
  volume={344 3},
Non-attendance reduces clinic and provider productivity and efficiency, compromises access and increases cost of health care. This systematic review of the English language literature (November 1999-November 2009) compares telephone, mail, text/short message service, electronic mail and open-access scheduling to determine which is best at reducing outpatient non-attendance and providing net financial benefit. Telephone, mail and text/short message service interventions all improved attendance… CONTINUE READING
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