Methods and techniques to help quality function deployment (QFD)

  title={Methods and techniques to help quality function deployment (QFD)},
  author={Vivianne Bouchereau and Hefin Rowlands},
  journal={Benchmarking: An International Journal},
Quality function deployment (QFD) is a management tool that provides a visual connective process to help teams focus on the needs of the customers throughout the total development cycle of a product or process. It provides the means for translating customer needs into appropriate technical requirements for each stage of a product/process‐development life‐cycle. It helps to develop more customer‐oriented, higher‐quality products. While the structure provided by QFD can be significantly… 

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