Meeting walk-in patients’ expectations for testing effects on satisfaction

Abstract

OBJECTIVE: To examine the relation between meeting expectations for tests and visit satisfaction in walk-in patients. DESIGN: Survey of patients before and after the visit. SETTING: Walk-in medical clinic at a Veterans Affairs Medical Center. PATIENTS: 143 male veterans were eligible for this study: 128 agreed to participate; 109 completed both… (More)
DOI: 10.1007/BF02599041

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