Medical Service Quality Evaluation Based on Lingual Description

@article{Wang2010MedicalSQ,
  title={Medical Service Quality Evaluation Based on Lingual Description},
  author={Sen Wang},
  journal={2010 International Conference on Management and Service Science},
  year={2010},
  pages={1-3}
}
  • Sen Wang
  • Published 2010 in
    2010 International Conference on Management and…
The characteristics of medical service, such as information unsymmetrical and result uncertain, make the patient find it difficult to evaluate the service quality they accepted. Usually, the patient can evaluate the medical service by lingual description. The paper researches on medical service quality evaluation based on lingual description by convert the lingual description into fuzzy number. An example is used to demonstrate the evaluation flow. 

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