Mediation effect of TQM technical factors in excellence management systems ☆

  • Arturo Calvo-Mora, Carolina Ruiz-Moreno, Araceli Picón-Berjoyo, Lourdes Cauzo-Bottala
  • Published 2015


a r t i c l e i n f o Keywords: Total quality management (TQM) EFQM excellence model Social factors Technical factors Business results Partial Least Squares (PLS) This study seeks to examine the relationship between TQM social and technical factors and their effects on organizational results, and takes the EFQM model as a reference. Moreover, through… (More)


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