Mediation Techniques of An Informal Intermediary in Intercultural-Interpersonal Conflict


Based on previous studies on culturally different uses of a mediator and mediation techniques in formal mediation, this study explores two research questions: What mediation techniques would an informal intermediary use to intervene an intercultural-interpersonal conflict?; What are the differences in mediation techniques between individualist and the collectivist mediators?To collect data, a questionnaire was used with a hypothetical conflict scenario. A total of 207 participants were recruited, including American, Chinese, Taiwanese, and Korean students registering a mid-eastern university. As a result of analyses, 35 mediation techniques and five themes were identified, and cultural similarities and differences in mediation techniques were discussed.


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@inproceedings{Lee2008MediationTO, title={Mediation Techniques of An Informal Intermediary in Intercultural-Interpersonal Conflict}, author={Sook-Young Lee and Israel Abu-Nimer}, year={2008} }