Measuring user satisfaction with knowledge management systems: scale development, purification, and initial test

  title={Measuring user satisfaction with knowledge management systems: scale development, purification, and initial test},
  author={Chorng-Shyong Ong and Jung-Yu Lai},
  journal={Computers in Human Behavior},
The shift from a product-based to a knowledge-based economy has resulted in an increased demand for knowledge workers who are capable of higher-order thinking and reasoning to solve intricate problems in the workplace. This requires organizations to introduce knowledge management systems (KMS) for employees and has fueled predictions and speculations about what makes KMS effective. Unfortunately, there are very few empirical studies that examine this issue. Thus, this paper develops a validated… CONTINUE READING
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