Measuring the quality , value and impact of academic libraries : the role of external standards

@inproceedings{BroadyPreston2013MeasuringTQ,
  title={Measuring the quality , value and impact of academic libraries : the role of external standards},
  author={Judith Broady-Preston and Alison Lobo},
  year={2013}
}
In March 2008 the then UK Minister for Transformational Government, Tom Watson launched a new quality standard for the public sector in the UK, the Customer Service Excellence standard. Replacing the previous Charter Mark, this is designed to be a practical tool to support and drive public services, requiring them to be more responsive to people’s needs… CONTINUE READING