Measuring the performance of IT services: An assessment of SERVQUAL

@article{Kang2002MeasuringTP,
  title={Measuring the performance of IT services: An assessment of SERVQUAL},
  author={Helen Kang and Graham Bradley},
  journal={Int. J. Accounting Inf. Systems},
  year={2002},
  volume={3},
  pages={151-164}
}
Highly Cited
This paper has 45 citations. REVIEW CITATIONS

From This Paper

Topics from this paper.

Citations

Publications citing this paper.
Showing 1-10 of 29 extracted citations

Applying revised gap analysis model in measuring hotel service quality

SpringerPlus • 2016
View 5 Excerpts
Highly Influenced

Evaluating Service Quality Dimensions within e-Commerce SMEs

Graham D. April, Shaun Pather
2008
View 5 Excerpts
Highly Influenced

Dual Semiosis Analysis Model managing customer-focused service innovation

2015 12th International Joint Conference on Computer Science and Software Engineering (JCSSE) • 2015
View 1 Excerpt

The applications of new media brands promotion in the tourist destination

2014 IEEE Workshop on Electronics, Computer and Applications • 2014

Similar Papers

Loading similar papers…